How to Respond to Anonymous Feedback

Feeling stressed about responding to anonymous comments? Here are tips on how you might use and respond to anonymous feedback.

Pulse Check® Reports often contain anonymous feedback and comments that you as an organization leader, company head, or school administrator want to follow up on but aren't exactly sure how to address. Since you can't follow up with the person individually, here are a few tips on community-wide responses to let your people know you are listening:

1.  Use your Possip 360 script or school-wide communication:   Use your 360 Script (here's a refresher on how to find it!) to communicate high-level trends to your community and staff.You can address comments left anonymously and also remind people to share their names if they are seeking feedback directly. This is also a good place to acknowledge comments (whether anonymous or not) that you want to recognize but can't necessarily solve immediately.  Both 360 scripts and community-wide communications give you the opportunity to also send quick links to resources. Be sure to reference that the information you provide comes as a response to the Pulse Check.   

2.  Create a follow-up Bonus Question:  If you had a lot of anonymous comments on a topic, consider writing a Bonus Question to gather more information. This will also allow you to track if this is a common concern. When creating the BQ, let your community know that this is a follow-up to anonymous feedback. This encourages the community members to continue to share and hopefully gain confidence in providing their name if personal follow-up is really the best course of action.

3. Consult your Customer Service Representative. Our team can suggest more options such as limiting the ability for your respondents to answer anonymously.