How Uplift Education Regionally Supports Schools with Follow-up

Learn how Lenisha Roberts, Director of Family and Scholar Engagement at Uplift Education, supports 45 schools in managing follow-up

1. Report Reading Teams at schools follow-up on "hot topics" in 7 days.
2. The regional support team follows-up on "medium and cool topics" in 7 days. 
3. The regional support team checks-in with school report reading teams mid-month each month.
4. Once a month, the regional support team checks-in with families who left "hot topics" to learn if their need was resolved. 

Listen to this minute-long clip to hear the process in Lenisha's words, or see the transcript below!

Transcript: "...We kind of like share the love, right? So, school teams, and leaders have to attack the hot topics within seven days..."

Transcript: “My team, the Family Engagement Coordinators, are on campus. They reach out to the medium and the cool comment because it's not as many that they can do it within a week. So their charge is seven days."

Transcript: “We do a follow-up as well around mid month because we know that sometimes things come up and our leaders may not get to it. My Managers actually do a follow-up with their teams, and the schools that they're assigned to..."

Transcript: “...and [managers] will contact the parents of the hot topics and say, hey, just making sure someone followed up with you. Then we find out yes or no, if they've been contacted and if we hear like no they haven't, then we follow up in an email to those leaders and say "Hey, I just wanted to let you know, this parent share that they have still haven't heard from anyone. Can someone reach out to them today?" So we're really diligent about making sure that we follow back up to ensure that each parent that left information, someone reaches out to them."