1. Help Desk
  2. Getting Started

Registering Possip Domain and IP Addresses

If you are not receiving emails or are unable to access our platform, here are some suggestions for your IT team.

Not receiving Possip emails? Unable to access the platform or reports? More than likely your organization or system has enabled a firewall or spam protection. You could also be opted-out of Possip's emails.

1. Allow Possip Domains on Your Network

  • To enable access to the full range of Possip features, make sure the following domains are whitelisted and allowed through your organization's firewall or content filter:
  • Add our sending email address to your safe sender list: possip@possip.com
  • Adjust spam filters for emails originating from our domain: possip.com
  • We have the below email server IP addresses:
    • 149.72.196.246
    • 159.183.121.219

2. Check Email Deliverability

If users aren't receiving Possip emails, ensure that:

  • Possip's email addresses are not blocked or marked as spam
  • The recipients are not unsubscribed or opted out. (They can re-subscribe by contacting Possip support.)

3. Distribute This Guidance

If staff or users still can't access Possip tools or communications:

  • Forward these instructions to your school, district, or system's IT department
  • Ensure they confirm all steps above are completed
  • Contact your Relationship Manager if you’re still having difficulties

Firewalls

In order to have full access to all of the features offered with your Possip partnership, it is important that these domains are registered and/or allowed on your network.

https://possip.com/

https://www.weeklypossip.com/

https://weeklypossip.com/web_survey

If you are unable to access these sites, please share this information with your organization, school, or system IT department.

Resubscribing

As a Possip customer, the most important list to subscribe to is our customer email list (2024-2025 Possip Customers) so you can receive important messages about starting Possip and Possip community events.

If you are unsubscribed, please fill out this form to be prompted to resubscribe. 

When you input your email, you'll notice a link that will send you an email with resubscribe instructions. Make sure to click the link and follow instructions in the email.

Look for this link:

Screen Shot 2022-07-26 at 10.30.27 AM (1)

Have questions or need assistance logging in? Please email us at support@possip.com.